Live video
You and the person treating you speak at the same time with a camera.
Ask before paying
What is the plan if the connection fails or an exam is needed?
Plan the visit / Briefing
Understand what happens in each visit format and check how follow-up questions, missing information and exams are handled.
Visit rules and board guidance: as of September 26, 2026.
Is the first health review by video, phone or a written exchange?
Can the person treating you ask for more detail, and can you ask your own questions?
Can the visit change format, or can someone arrange an exam in person?
You and the person treating you speak at the same time with a camera.
What is the plan if the connection fails or an exam is needed?
You speak at the same time without a camera.
Is a phone health review suitable and permitted for this concern?
You send information; the person treating you reads it and replies later.
How will the person treating you follow up before reaching a decision?
The Federation of State Medical Boards provides guidance to the state bodies that license doctors. It accepts live conversations or written exchanges, if they provide the required level of medical care.
Its guidance rules out deciding on treatment from a form that offers only set questions and answers. The person treating you must be able to get the details needed for your care, including by asking more questions.
The guidance adopted in May 2026 also calls for patients to be able to ask their own questions after care.
This is board guidance, not a nationwide law; state rules differ on written and phone health reviews.
The guidance treats a phone call as a fallback if you cannot use video or do not want it. Phone care can also be used when it is the accepted way to provide that service.
Phone care still has to meet your state’s rules and the needs of the care being offered.
See why state rules change the answerRead why answering set questions on a form differs from a visit where both people can ask more questions.
It says choosing a medicine from a menu is not enough by itself to decide on treatment.